Shipping Policy

Black Rose Clothing Co. Effective Date: June 17, 2025

1. GENERAL SHIPPING INFORMATION Black Rose Clothing Co. is committed to delivering your order safely and efficiently. This Shipping Policy outlines our shipping methods, costs, delivery timeframes, and related terms.

2. SHIPPING LOCATIONS 2.1 Domestic Shipping (United States) We ship to all 50 states within the United States, including Alaska and Hawaii. 2.2 International Shipping We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees imposed by their destination country. 2.3 Restricted Locations We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. Please provide a physical street address for delivery.

3. PROCESSING TIME 3.1 Standard Processing Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation. 3.2 Processing Steps - Order verification and payment confirmation - Item picking and quality check - Packaging and labeling - Handoff to shipping carrier 3.3 Delays Processing may be delayed during: - Peak shopping seasons (holidays, sales events) - Inventory restocking periods - Weekends and holidays

4. SHIPPING METHODS AND COSTS 4.1 Domestic Shipping Options Standard Shipping (5-7 business days) - Cost: $5.99 for orders under $50 - FREE for orders $50 and above Expedited Shipping (3-5 business days) - Cost: $9.99 Express Shipping (1-2 business days) - Cost: $19.99 4.2 International Shipping International Standard (7-14 business days) - Cost: Calculated at checkout based on destination and weight - Minimum shipping cost: $15.99 4.3 Free Shipping Promotions - Free standard shipping on orders $50+ within the United States - Promotional free shipping offers may be available periodically

5. DELIVERY INFORMATION 5.1 Delivery Address - Ensure your shipping address is complete and accurate - We are not responsible for packages delivered to incorrect addresses provided by the customer - Address changes must be requested within 2 hours of order placement 5.2 Delivery Confirmation - All shipments include tracking information - You will receive a shipping confirmation email with tracking details - Signature confirmation may be required for high-value orders 5.3 Delivery Attempts - Carriers typically make 2-3 delivery attempts - If delivery fails, packages may be held at local carrier facility - Unclaimed packages will be returned to us after the carrier's holding period

6. TRACKING YOUR ORDER 6.1 Tracking Information - Tracking numbers are provided via email once your order ships - Track your package through the carrier's website or our order tracking system - Allow 24 hours for tracking information to update 6.2 Carrier Partners We work with trusted shipping partners including: - USPS (United States Postal Service) - UPS (United Parcel Service) - FedEx - DHL (for international shipments)

7. SHIPPING RESTRICTIONS 7.1 Age-Restricted Products Our product "Her Name is Rose" is restricted to adults only (18+ years). Adult signature may be required upon delivery. 7.2 Hazardous Materials We do not ship hazardous materials or items prohibited by shipping carriers.

8. INTERNATIONAL SHIPPING DETAILS 8.1 Customs and Duties - International customers are responsible for all customs duties, taxes, and fees - We mark packages with accurate product values as required by law - Delivery times may be extended due to customs processing 8.2 Restricted Countries We do not ship to countries under trade restrictions or embargoes. 8.3 Lost International Packages International packages lost in transit may have limited recovery options due to varying postal systems.

9. SHIPPING ISSUES 9.1 Damaged Packages - Inspect your package upon delivery - Report damaged packages to us within 48 hours at info@blackroseclothingco.com - Include photos of the damaged package and contents 9.2 Lost or Stolen Packages - We are not responsible for packages marked as delivered by the carrier - File a claim with the carrier for lost or stolen packages - We may assist in filing carrier claims when possible 9.3 Incorrect Orders - If you receive an incorrect item, contact us immediately at info@blackroseclothingco.com - We will arrange for return pickup and send the correct item at no charge

10. SHIPPING TO MULTIPLE ADDRESSES 10.1 Split Shipments - Orders shipping to multiple addresses will be processed as separate orders - Each address will incur separate shipping charges - Processing times may vary for split shipments

11. BUSINESS ADDRESSES 11.1 Our Shipping Address Returns should be sent to: Black Rose Clothing Co. 5725 S Valley View Blvd Ste 5 PMB 750187

Las Vegas, Nevada 89118-3122 US 11.2 Business Delivery - We can ship to business addresses during normal business hours - Provide company name and contact information for business deliveries

12. HOLIDAY AND PEAK SEASON SHIPPING 12.1 Holiday Schedules - Shipping may be delayed during major holidays - Carrier schedules may be modified during peak seasons - Plan ahead for holiday gift deliveries 12.2 Peak Season Surcharges - Additional shipping fees may apply during peak seasons - Customers will be notified of any surcharges before order confirmation

​

13. SHIPPING INSURANCE 13.1 Standard Coverage - All domestic shipments include basic carrier insurance - International shipments may have limited coverage 13.2 Additional Insurance - Additional shipping insurance is available for high-value orders - Insurance costs will be calculated at checkout

14. ENVIRONMENTAL COMMITMENT 14.1 Sustainable Packaging - We use recyclable and biodegradable packaging materials when possible - Minimal packaging approach to reduce environmental impact 14.2 Carbon Neutral Shipping - We offer carbon-neutral shipping options where available - Participating in carrier sustainability programs

​

15. CONTACT INFORMATION For shipping-related questions or issues, contact us: Email: info@blackroseclothinco.com Phone: Available during business hours Address: Black Rose Clothing Co. 5725 S Valley View Blvd Ste 5 PMB 750187

Las Vegas, Nevada 89118-3122 US For urgent shipping issues, please email us with "URGENT SHIPPING" in the subject line.

16. POLICY UPDATES We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any changes.

17. FORCE MAJEURE We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to: - Natural disasters - Severe weather conditions - Carrier service disruptions - Government regulations or restrictions - Global pandemics or health emergencies Last Updated: June 17, 2025 © 2025 Black Rose Clothing Co. All rights reserved.